1.Introduction
1.1. Welcome to Praiki. This policy is a part of our Terms of Service. By visiting the Site or using the Apps, you consent to our use of your personal information in the ways set out in this policy and in our Terms of Use. We take our responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously. We are committed to respecting the privacy rights and concerns of all Users of our Site.
1.2. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. If you have any questions regarding this information or our privacy practices, please contact us.
1.3. By using the Services, registering for an account with us, visiting our website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. We may revise this Privacy Policy but the most current version will always be at this link
2.Information collected or received
2.1 To use our platform to transact, you will need to provide us with a valid email address. Depending on the services you choose, we may collect additional information, for example: If you are a seller, we will collect additional information such as payment information, contact number and an address. Please note that for security and performance reasons, such content may need to be accessed by internal personnel from time to time
2.2 Your username is publicly displayed. Other people may see the date you joined; ratings, reviews and related photos for items/services you are selling or have sold; your profile information; items/services you listed for sale; your business pages
2.3 We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit
2.4 We automatically receive and record information (for example: an email address or IP address, cookies, and data) about a person who is not yet registered in connection with certain features.
2.5 We may contact individual business owners to confidentially request more information about their services or items listed on the Site, or to ensure compliance with our rules and applicable law.
2.6 When you connect to us or register an account using external third-party applications or services, such as Facebook, using an application programming interface (API), you will be granting us permission to receive information from these third-party applications. You can also choose to share some of your activity to certain social media networks which are connected to your account
3. Uses and Sharing
3.1 We respect your privacy. We will not sell or disclose your your name, email address or other personal information to third parties without your consent, except as specified in our Privacy Policy.
3.2 We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting. For example, we could use your feedback to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; and of course, we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, promote, and analyse information about our marketplace.
3.3 As part of the buying and selling process, we will facilitate the sharing of information between the two users involved in the transaction, such as the other buyer’s email address. By making a sale or a purchase on Praiki you are directing us to share your information in this way. We expect you to respect the privacy of the member whose information you received. Your ability to use this information extend to all Praiki related communication or for any transaction related communications. You have not be granted the ability to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any user to your email or physical mailing list or misuse any user’s personal information.
3.4 We may use your information to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. We may contact you by telephone to provide support or for transaction related purpose.
3.5 Some messages from us are service-related and required for users. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with the site.
3.6 We may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims or that such disclosure is necessary to comply with the law, such as investigations into illegal activities.
3.7 We may share demographic information with business partners, but it will always be aggregated and anonymised, so personally-identifiable information is not revealed.
4. Community
4.1 We are both a marketplace and a community. We offer several feature that allow users to communicate in public such as reviews or private means such as contacting the seller. Please use common sense and good judgment when posting or sharing your personal information with others. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. You are responsible for the personal information you choose to post.
5. Security
5.1 The security of your personal information is important to us. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our services.
5.2 We encrypt sensitive information (such as credit card numbers) using secure socket layer technology (SSL) which is then handled by our payment processing partners. All payments are escrowed. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Your payment information is safe even from us.
5.3 Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute Security.
6. Data Retention
6.1 We will retain your information only for as long as is needed to provide you services. If you no longer want us to use your information to provide you services, you may close your account. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Changin Data
7.1 As a user, you can access, correct, change, and delete certain personal information associated with your account by visiting your account settings.
Praiki Terms of Services
1. Intro
1.1 Welcome to the Praiki platform (the 'Site'). We'll refer to our website and other services as our "Services", and Praiki will be addressed individually or collectively as "Praiki", "we", "us", or "our". Do read through the following Terms of Service carefully before using the Site or any of our Services. By browsing our Site, you'll be agreeing to our Terms. The Terms are here for you, so that you are aware of your legal rights when using our services.
1.2 This document and any documents referred to within it will collectively make up the 'Terms of Services.
1.3 Our "Services" include (a) the site, (b) the services provided by the site, (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services. Any new features added to or augmenting the Services are also subject to these Terms of Service. Content that is posted by Users using our Services will be "Your Content". Your Content includes your usernames, business names, profile pictures, listing photos, listing description, reviews, comments, videos etc.
1.4 Our services include an online platform service that provides a place and opportunity for the sale of professional services between the client ("Buyer") and the professional ("Seller"), collectively known as "Users" or "Parties". The actual contract for a transaction is directly between the Buyer and the Seller. We are not a party to that contract or any other contract between Buyer and Seller. Parties to the transaction will be entirely responsible for the contract between them in accordance to the listing of services and the like. As such, We accept no obligations in connection to these contracts. However, if you have problems with your order, we may step in to help (refer to section 10). We pre-screen sellers to verify identity but not any of Your Content. We cannot ensure that Users will actually complete a transaction.
1.5 We reserve the right to change, modify, suspend or discontinue all or any part of this Site or Services at any time. We may release certain Services or their features while they are still considered to be a beta version, which may not work correctly or in the same way as how the final version may work, and cannot be held liable in such instances. We may also impose limit on certain features or restrict your access to parts of, or the entire Site or Service at our sole discretion without notice or liability.
1.6 We reserve the right to refuse to provide you access to the Site or Service or to allow you to open an Account for any reason.
2. Privacy
2.1 We know your personal information is important to you, so it's important to us. Our Privacy policy details how your information is used when you use our Services. When using our Services or providing information on the site, you consent to Our collection, use, disclosure, and processing of Your Content and personal data as described in the Privacy Policy.
2.2 Users in possession of another User's personal data obtained through the use of the Services hereby agree that, they will (a) comply with all applicable personal data protection laws, (b) allow User (owner of personal data) the right to remove their collected data from User (receiver of personal data) from the database upon request.
3. Your Account
3.1 You'll need to create an account with Us to use some of our Services. Here are a few rules about accounts with Us.
3.1.1 You must be 18 or older to use our Service. Otherwise you may only use our Services under the supervision of a parent or legal guardian.
3.1.2 Be honest with us, and provide accurate information about yourself. It's not OK to use false information or impersonate another person or company through your account.
3.1.3 You are responsible for your account. You're solely responsible for any activity on your account. If you're sharing an account with other people, then the person's name on the account will be ultimately be responsible for all activity. If you're registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.
3.1.4 As we've mentioned above, you're solely responsible for any activity on your account, so remember to keep your login and password secure.
4. Limited License
4.1 We grant you a limited and revocable license to access and use our Services, subject to our Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property displayed in the Site are the property of Praiki and where applicable, third parties proprietors identified in the Site. You agree not to copy, distribute, republish, mirror, frame or create derivative works without our prior written consent.
5. Your Content
5.1 Content that you post using our Services is your content. This includes usernames, business names, profile pictures, listing photos, listing descriptions, reviews, comments, video, etc.
5.1.1 You are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and you're not infringing or violating any third party's rights by posting it.
5.1.2 Posting Your Content through our Services, you grant us a license to use it. This license allows us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify reproduce, distribute, store and prepare derivative works of Your Content to promote the Services or our Site. We do not claim ownership to Your Content, but we have your permission to use it to help us function and grow.
5.1.3 If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please contact us. If Your Content infringes another person's intellectual property, we will remove it if we receive proper notice.
5.1.4 You agree to not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Prohibited Items/Services section. You also agree not to post any content that is false, misleading or uses the Services in a manner that is fraudulent or deceptive.
6. Your Use of Our Services
6.1 We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal and international laws that may apply to you.
6.2 You are responsible for paying all fee that you may owe to us. You are also solely responsible for collection and/or paying any applicable taxes for any purchases or sales you make through our Services.
6.3 You agree not to attempt to obtain source code of the services. You agree to not interfere with or disrupt/harm our services.
6.4 Violations of this policy may result in a range of actions, including any or all of the following: listing deletion, account suspension or legal action; if necessary.
6.5 If you believe a User on our Site is violating these terms, please contact us.
7. Purchase and Payment
7.1 Payments are processed through third-party payment channels and may vary depending on the jurisdiction you are in. All payments are escrowed.
7.2 All sales on the platform are binding. The seller is obligated to complete the transaction with the buyer in a prompt manner unless an exceptional circumstance arises.
8. Seller Commission
8.1 The seller of any service will pay us a commission on the total transaction amount received by the seller (including taxes, if any and shipping costs for any of the transactions made on our Site).
8.2 Our commission will be deducted directly from your funds before the funds are settled into your account.
8.3 All third-party payment channels will charge you an additional fee for payment processing. This fee will be dependent on your location as well as your buyer's location. All payment processing fees will not be included in seller commission that we charge.
9. Seller's Responsibilities
9.1 Sellers will properly manage and ensure that relevant information such as the price and the details of items, services, projects are provided and will not post inaccurate or misleading information.
9.2 The pricing of services for sale are determined by the Seller at his/her own discretion. The price of a service or delivery cost (if applicable) will include any additional charges such as sales tax, value-added tax, tariffs etc. Sellers will not charge Buyer such amounts additionally and separately.
9.3 Sellers are obligated to deliver project/services as described in a prompt manner, unless there is an exceptional circumstance. If there is any exceptional circumstance the seller is obliged to contact the Buyer to inform them of any delays or inability to complete the transaction.
9.4 Sellers will issue additional receipts, credit card slips or tax invoices to Buyer on request.
10. Disputes
10.1 Praiki is not responsible for disputes in transactions that result from interactions outside the platform.
10(a) Disputes with Other Users
10a.1 If you find yourself in a dispute with another user of our Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.
10a.2 Should you be unable to resolve the dispute between you and another user, we may step in to help resolve the dispute. If you would like us to get involved, please contact us. We will help in good faith based on our policies. However, we will not make judgments regarding legal issues or claims.
10a.3 Whether you are a Buyer or a Seller of a service, you must cooperate with us throughout the dispute resolution process. We ask that you provide all information relating to the dispute that we request for. Such requests will be directed to your designated email address. If we are unable to get a response from you we may close the investigation or determine that the investigation has been resolved in favour of the other party.
10(b) Disputes as a Buyer
10b.1 You may raise two types of disputes, one where the 'service is not delivered' and the seller is not responding to any of your attempts to communicate. The second type of dispute is where the 'service significantly deviates from the deliverables and the milestones agreed between both parties'.
10b.2 If you have received a refund/exchange from the seller, you may not report that transaction.
10b.3 If the 'service is not delivered', we will ask the seller to provide proof of delivery that can be tracked online. If the seller fails to do so, we will resolve the dispute in your favour.
10b.4 If the 'service significantly deviates from the deliverables and the milestones agreed between both parties', and both parties cannot agree as to the difference between the service that was sold and what was described, we will make a fair decision based on all the information we hold about the service. We will exercise our decision-making authority based on numerous factors, which include the description of the service at the point of purchase, communications between you and the seller as well as any documentation provided. All decisions made by us are final.
10(c) Disputes as a Seller
10c.1 As a seller, we encourage you to communicate actively with your buyer especially if there are any exceptional circumstances. We encourage you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.
10c.2 For 'services that are not delivered' we will contact you to request for proof of delivery. The documentation must clearly show that you have rendered the service to the buyer. The documentation must be able to be tracked online showing the date the service was delivered and the status update that the service was delivered (buyer's acceptance). This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided then we may resolve the dispute in favour of the buyer.
10c.3 For 'service significantly deviates from the deliverables and the milestones agreed between both parties' disputes, we will be reviewing the service description that were provided at the time of purchase. If both parties cannot agree as to the difference between the service that was sold and what was described, we will make a fair decision based on all the information we hold about the service. We will exercise our decision-making authority based on numerous factors, which include the description of the service at the point of purchase, communications between you and the buyer as well as any documentation provided. All decisions made by us are final.
11. Disputes with Us
11.1 If you are upset with us, please let us know and hopefully we can resolve your issue. If we are unable to resolve the issue, these rules will govern any legal dispute involving our Services:
11.1.1 Governing Law. The Praiki local laws govern the Terms of Service. The local laws are dependent on the location of incorporation. These laws will then apply no matter where in the world you live.
11.1.2 You agree that any dispute or claim arising from the Terms will be settled by arbitration where possible. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis: class arbitrations and class actions are not permitted. Any decisions made by the arbitrator will be deemed final.
12. Changes to the Terms
12.1 We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.
12.2 We may revise the Terms of Service but the most current version will always be at this link.
12.3 We will try, where possible and reasonable, to contact you to let you know about significant changes to any of the documents referred to in these Terms of Service. We may make contact through the system or via a separate email.
12.4 The current version of the Terms of Service contains the only terms that apply to our relationship with you. Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version.
13. Contact, feedback and complaints.
If you need to contact us please click on contact us for our contact details. We value hearing from our users, and are always interested in learning about ways we can improve the Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you
Praiki Refund Policy
1. Application for Refunds
1.1 Subject to the terms and conditions in this Refund Policy and the Terms of Service, Buyer may apply for refund for a service purchased on Praiki.
1.2 Before you apply for a refund with us, we encourage you to contact the other party and try to resolve the dispute amicably.
1.3 As a Buyer, you may apply for a refund in two cases. One, where the 'service is not delivered'. Two, where the 'service significantly deviates from the deliverables and the milestones agreed between both parties'.
1.3.1 'Service is not delivered' is when the Buyer has not received the completed project or service within a reasonable timeframe.
1.3.2 'Service significantly deviates from the deliverables and milestones agreed between both parties' is defined as when Seller has delivered a service that does not match the agreed deliverables and milestones to Buyer. Or, The Service delivered to Buyer is different from the description agreed to by Seller in the agreement between both parties.
1.4 Buyer may not apply for a refund due to a change of mind.
2. Disputes
2.1 As a Buyer
2.1.1 If you have received a refund/exchange from the seller, you may not report that transaction.
2.1.2 If the 'service is not delivered' we will ask the seller to provide proof of delivery that can be tracked online. If the seller fails to do so, we will resolve the dispute in you favour.
2.1.3 If the 'service significantly deviates from the deliverables and the milestones agreed between both parties', and both parties cannot agree as to the difference between the service that was sold and what was described, we will make a fair decision based on all the information we hold about the service. We will exercise our decision-making authority based on numerous factors, which include the description of the service at the point of purchase, communications between you and the seller as well as any documentation provided. All decisions made by us are final.
2.2 Disputes as a Seller
2.2.1 As a seller, we encourage you to communicate actively with your buyer especially if there are any exceptional circumstances. We encourage you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.
2.2.2 For 'services that are not delivered' we will contact you to request for proof of delivery. The documentation must clearly show that you have rendered the service to the buyer. The documentation must be able to be tracked online showing the date the service was delivered and the status update that the service was delivered (buyer's acceptance). This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided then we may resolve the dispute in favour of the buyer.
2.2.3 For 'service significantly deviates from the deliverables and the milestones agreed between both parties' disputes, we will be reviewing the service description that were provided at the time of purchase. If both parties cannot agree as to the difference between the service that was sold and what was described, we will make a fair decision based on all the information we hold about the service. We will exercise our decision-making authority based on numerous factors, which include the description of the service at the point of purchase, communications between you and the buyer as well as any documentation provided. All decisions made by us are final.
3. Refund
3.1 When seeking a refund, Buyer should ensure that the Service, including any complimentary items such as documents, intellectual property that come with the Service, must be returned to Seller. Buyer should take the necessary actions to protect their private information when negotiating and engaging with Seller. Refer to Our privacy policy for uses and sharing on Praiki